A little slow but good service.
Service managers are polite, caring and helpful. They stick to their appointment times and have you in and out timely. The waiting area is nice and clean, and the offer coffee or water to customers, and have a vending machine available.
Lost the keys for my brothers car after his death and had to have it towed into the shop. Explained in detail of what paperwork will be needed to get new keys made and staff was very concerned about me and was greeted by name when I arrived at the service department and was taken care of right away so I could get back to the house to collect the needed paperwork to have the new keys made21 September 2018. Finally got the paperwork I needed from the State of Ohio and went in to have the keys done and got there and waited for the car to have the new keys made. They cleared out the old keys out of the system, did an oil change, did a once over to make sure that it was road worthy for a 1500 mile trip back to West Texas and did a recall all in two hours. Chris was outstand and treated me with upload respect and informed about every 45 minutes and Jessica helped me find find a bowl to use for water. Prince Buddha Bear ( my service dog) he made a lot of friends there today and begged me to buy a new truck while we waited because he wanted to ride in style and make his brothers and sister jealous that he had gotten a new truck. The folks in the service department went above and beyond any service department that I have ever been to. They are true professional and a credit to the owners of the Wetzel company. Again thank you all from Buddha and I for the outstanding service and making us feel like an important part of the Wetzel family. When I do get in the market for a new truck will be driving back from West Texas to get it
Service and parts department are awesome
Great place to buy a car very friendly and knowledgeable.
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